Z5-1 Fiber Laser Machine, 4K Marking Resolution, Fast Metal Marking, LightBurn Support

RS3D Return Policy

At RS3D, we take great pride in the quality of our products and packaging. As a small, family-owned business, we ensure each order is crafted with care and arrives in excellent condition.

Please review our return policy below:

All Sales Are Final

We do not accept returns or exchanges for non-damaged items.

Damaged or Incorrect Items

If your order arrives damaged, defective, or incorrect, we’re happy to offer a replacement, refund, or store credit.

To qualify:

• You must contact us within 7 days of delivery
• Include clear photos of the item(s) and packaging
• Provide a brief description of the issue

Exceptions / Non-Returnable Items

We do not accept returns on the following:

• Perishable goods (e.g., food, flowers, plants)
• Custom or personalized items
• Personal care products (e.g., beauty items)
• Hazardous materials, flammable liquids, or gases

We also cannot accept returns on sale items or gift cards.
If you're unsure whether your item qualifies, feel free to reach out.

Exchanges

Exchanges may be available on a case-by-case basis. Please contact us to discuss.

Refunds

Once we receive and inspect your return:

• We’ll notify you of approval status
• Approved refunds are issued to your original payment method within 10 business days

Please allow additional time for your bank or credit card company to process the refund.
If more than 15 business days have passed since your return was approved, contact us at store@rs3d.us.

How to Report an Issue

Please email store@rs3d.us with the following information:

For damaged or incorrect items:

• Your order number
• Photos of the damaged or incorrect item(s) and packaging
• A brief description of the issue
• Your preferred resolution:

For missing items:

• Your order number
• Name of the missing item
• A brief description of the issue
• Your preferred resolution

Return Shipping Costs

• If the issue was caused by shipping damage or production defects, RS3D will cover return shipping.
• If the issue was caused by customer use, the customer is responsible for return shipping.

RS3D Shipping Policy

At RS3D, we strive to ship your order as quickly as possible. Please note the following:

• Production Time: Some items are made to order and require additional time to be 3D printed.
• Stock Levels: Not all items may be in stock at the time of purchase. Orders may include both in-stock and made-to-order items.
• Estimated Delivery Time: Orders typically ship within 2 to 10 business days, depending on availability and production time.

If you have any questions regarding your order or our policies, please contact us at store@rs3d.us.
We are committed to providing excellent customer service and stand behind the quality of every 3D-printed item we ship.
Thank you for supporting our small business!